Can I return or exchange an item I am not happy with that I’ve purchased from au.meyer.com?
Each range of goods provided by Meyer is subject to specific warranty terms, limitations and exclusions:
- That are supplied with the goods; and
- That are available from Meyer upon request.
For more information about our product warranties, please visit our warranty terms page.
Meyer will replace any goods that arrive at their destination faulty or damaged. Notification of faulty or damaged products must be received by Meyer’s Customer Service Department within 48 hours of the package being received. Under these circumstances, Meyer will provide instructions on how to return goods in an appropriate manner. These details can be obtained by contacting our Customer Service Department.
Meyer will replace any undamaged item within 30 days of purchase so long as the product is returned in its original condition including unopened and unmarked packaging, and accompanied by proof of purchase in the form of an original tax invoice/receipt and/or packing slip.
Any products returned to Meyer are at the customer's own cost and risk.
Can I return or exchange an item I am not happy with that I’ve purchased elsewhere?
If you have a warranty issue, please contact our Customer Service Department.
For change of mind contact the retailer whom you purchased from for their specific returns policies.
What information do you require for the refund?
The goods in their original condition including unmarked packaging, and accompanied by proof of purchase in the form of the original tax invoice/receipt.
If I return an item to Meyer, will I get reimbursed for shipping costs?
No, shipping costs will not be refunded.
How long will it take to get my refund after the goods have been sent?
A refund takes 30 days and will be paid back to your original payment method.
How do I find warranty information for a product that is no longer shown on the website?
If a product is no longer available, please contact our Customer Service Department.
I have a problem with my cookware. How do I have it assessed?
We are sorry to hear you have a problem. Please contact our Customer Service Department and select "Product Issue/Warranty".