At Meyer, we create unique, insightful products for the kitchen. But we don’t just design things with our butts glued to chairs in our office! We make it a point to cook, dine, and clean with ordinary, food-loving home cooks in their kitchens around the world, so that we can create products for them that are both fiercely practical and beautifully thoughtful.

By creating unusual and delightful product designs, we want to inspire everyone everywhere to explore the wonders of the kitchen. You can learn more about us on the Our Story page. 📖

Meyer Labs is a collective of food-loving designers, researchers, and engineers at Meyer who strive to bring interesting and innovative products to the world. 🌎

We make our own cookware! We run factories in China, Italy, Thailand, and the US.

Please join the Meyer community to get connected with us!

Yes, our stainless steel cookware is dishwasher-safe, but we do recommend handwashing when possible because it's a lot less harsh on your cookware.

Yes, our stainless steel cookware is oven-safe. To find out the maximum recommended oven temperature for your pan, check the specifications on its product page. It's different for every pan, depending on what materials it's made of.

Our stainless steel cookware will work with all types of stovetops and hobs, including induction.

Feel free to use any type of utensils, including metal utensils, on your stainless steel cookware.

Rest assured; we only use nonreactive, high quality stainless steels.

While we design much of our cookware to be dishwasher-safe (we know how convenient dishwashers are!), we do strongly recommend that you handwash your nonstick cookware whenever possible. Because dishwashers are quite harsh, handwashing greatly extends the life of the nonstick finish. This goes for any nonstick pan, by the way.

Yes, our nonstick cookware is oven-safe. To find out the maximum recommended oven temperature for your pan, check the specifications on its product page. It's different for every pan, depending on what materials it's made of.

Meyer Accent Series cookware will work with all types of stovetops and hobs, including induction.

We recommend using cooking utensils made out of silicone, wood, or plastic with our nonstick cookware to protect the nonstick finish.

Hard-anodisation is our secret sauce 🔮 — it's what makes our nonstick finish last at least twice as long as other cookware. Essentially, it's a hardening process that toughens the aluminum, creating a super strong foundation for the nonstick finish to bond with.

Our ultra-durable nonstick aluminum cookware is essentially nonstick cookware made of hard-anodised aluminum. See above for more information on hard-anodised aluminum. 🛠

Yes — but don't take it from us, take it from Scientific American: nonstick cookware is safe to use.
https://www.scientificamerican.com/article/are-nonstick-pans-safe/

Make sure it doesn't overheat or cook dry — overly high temperatures can really damage any nonstick finish. Don't put it in the dishwasher; and don't scuff it up with metal utensils or harsh cleaning implements.

No, Never place your cast iron cookware in the dishwasher. Handwash only.

Yes, our cast iron cookware is oven-safe. To find out the maximum recommended oven temperature for your pan, check the specifications on its product page. It's different for every pan, depending on what materials it's made of.

Our cast iron cookware will work with all types of stovetops, including induction.

This cast iron cookware is safe to use with all utensils, including metal. However, if you penetrate the seasoning while cutting in your pan, it may result in rusting, and you may need to re-season your cookware using the methods outlined on the use & care page.

While your cookware has been pre-seasoned and is ready to use, you will need to periodically re-season it to maintain its stick-resistant and rust-proof finish. Please refer to the re-seasoning steps on our Use & Care page for more information.

No, you don't need to. It's good to go.

You'll get the hang of it as you cook more with your cookware, but we recommend starting with low to medium heat at first and keeping an eye on your food as it cooks.

Steel wool is fine on stainless steel cookware, but never use it on nonstick cookware.

Allow your cookware to cool naturally before dunking it in cold water. Because metal naturally expands and contracts when heated or cooled, avoiding drastic temperature changes can reduce warping.

Brown spots are most often stains caused by burnt food. We recommend a stainless steel cleaner such as Barkeeper's Friend to clean your stainless steel cookware.

White spots are usually caused by calcium from your local water supply. They are harmless, but you can clean them using a stainless steel cleaning solution, or by boiling a solution of three parts water to one part vinegar, letting it cool, and then cleaning it as you normally would.

Each range of goods provided by Meyer is subject to specific warranty terms, limitations and exclusions:

• That are supplied with the goods; and
• That are available from Meyer upon request.

For more information about our product warranties, please visit our warranty terms page.

Meyer will replace any goods that arrive at their destination faulty or damaged. Notification of faulty or damaged products must be received by Meyer’s Customer Service Department within 48 hours of the package being received. Under these circumstances, Meyer will provide instructions on how to return goods in an appropriate manner. These details can be obtained by contacting our Customer Service Department.

Meyer will replace any undamaged item within 30 days of purchase so long as the product is returned in its original condition including unopened and unmarked packaging, and accompanied by proof of purchase in the form of an original tax invoice/receipt and/or packing slip.

Any products returned to Meyer are at the customer's own cost and risk.

If you have a warranty issue, please contact our Customer Service Department.

For change of mind contact the retailer whom you purchased from for their specific returns policies.

The goods in their original condition including unmarked packaging, and accompanied by proof of purchase in the form of the original tax invoice/receipt.

No, shipping costs will not be refunded.

A refund takes 30 days and will be paid back to your original payment method.

If a product is no longer available, please contact our Customer Service Department.

We are sorry to hear you have a problem. Please contact our Customer Service Department and select "Product Issue/Warranty".

We use Australia Post.

Standard shipping
$9.95 flat rate (Australia-wide) or free for orders of $100 or more.
Express shipping
$24.95 flat rate (Australia-wide).

Yes. At the point in time our warehouse team despatch your parcel you will be emailed a unique tracking code and link to the Australia Post eParcel portal.

No. At the present time we cannot send items outside of Australia. However, we encourage you to visit our other Meyer sites that are listed in the footer.

Yes.

You will receive a confirmation email, right after you make an order on our website.

You will receive a dispatch email and invoice, when your order is dispatched from our warehouse.

You can request to cancel your order provided the order has not yet been shipped. To cancel an order please contact our Customer Service Team using our enquiry form and request a cancellation.
Please include your order number. Our business hours are Monday to Friday 9am to 5pm (AEST), excluding public holidays. Please remember, we strive to get your order out of our distribution centre within 12-48 hours of you placing your order.

Contact our Customer Service Team using our enquiry form who will discuss the quickest way to get your problem resolved.

No, your shipping costs will not be refunded.