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    About Meyer

    What does Meyer do?

    At Meyer, we create unique, insightful products for the kitchen. But we donโ€™t just design things with our butts glued to chairs in our office! We make it a point to cook, dine, and clean with ordinary, food-loving home cooks in their kitchens around the world, so that we can create products for them that are both fiercely practical and beautifully thoughtful.

    By creating unusual and delightful product designs, we want to inspire everyone everywhere to explore the wonders of the kitchen. You can learn more about us on the Our Story page. ๐Ÿ“–

    What is Meyer Labs?

    Meyer Labs is a collective of food-loving designers, researchers, and engineers at Meyer who strive to bring interesting and innovative products to the world. ๐ŸŒŽ

    Where is Meyer cookware made?

    We make our own cookware! We run factories in China, Italy, Thailand, and the US.

    How can I get connected with Meyer?

    Please join the Meyer community to get connected with us!

    Stainless Steel Cookware

    Are they dishwasher-safe?

    Yes, our stainless steel cookware is dishwasher-safe, but we do recommend handwashing when possible because it's a lot less harsh on your cookware.

    Can I put them in the oven?

    Yes, our stainless steel cookware is oven-safe. To find out the maximum recommended oven temperature for your pan, check the specifications on its product page. It's different for every pan, depending on what materials it's made of.

    What stovetops are they compatible with?

    Our stainless steel cookware will work with all types of stovetops and hobs, including induction.

    What kind of utensils can I use on them?

    Feel free to use any type of utensils, including metal utensils, on your stainless steel cookware.

    What kind of steel is your cookware made of?

    Rest assured; we only use nonreactive, high quality stainless steels.

    Nonstick Cookware

    Are they dishwasher-safe and oven-safe?

    While we design much of our cookware to be dishwasher-safe (we know how convenient dishwashers are!), we do strongly recommend that you handwash your nonstick cookware whenever possible. Because dishwashers are quite harsh, handwashing greatly extends the life of the nonstick finish. This goes for any nonstick pan, by the way.

    Can I put them in the oven?

    Yes, our nonstick cookware is oven-safe. To find out the maximum recommended oven temperature for your pan, check the specifications on its product page. It's different for every pan, depending on what materials it's made of.

    What stovetops are they compatible with?

    Meyer Accent Series cookware will work with all types of stovetops and hobs, including induction.

    What kind of utensils can I use on them?

    We recommend using cooking utensils made out of silicone, wood, or plastic with our nonstick cookware to protect the nonstick finish.

    What is hard-anodised aluminum?

    Hard-anodisation is our secret sauce ๐Ÿ”ฎ โ€” it's what makes our nonstick finish last at least twice as long as other cookware. Essentially, it's a hardening process that toughens the aluminum, creating a super strong foundation for the nonstick finish to bond with.

    What is ultra-durable nonstick aluminum?

    Our ultra-durable nonstick aluminum cookware is essentially nonstick cookware made of hard-anodised aluminum. See above for more information on hard-anodised aluminum. ๐Ÿ› 

    I am not sure about using nonstick cookware. Is it safe?

    Yes โ€” but don't take it from us, take it from Scientific American: nonstick cookware is safe to use.
    https://www.scientificamerican.com/article/are-nonstick-pans-safe/

    How do I extend the life of my nonstick cookware?

    Make sure it doesn't overheat or cook dry โ€” overly high temperatures can really damage any nonstick finish. Don't put it in the dishwasher; and don't scuff it up with metal utensils or harsh cleaning implements.

    Cast Iron Cookware

    Are they Dishwasher-safe?

    No, Never place your cast iron cookware in the dishwasher. Handwash only.

    Can I put them in the oven?

    Yes, our cast iron cookware is oven-safe. To find out the maximum recommended oven temperature for your pan, check the specifications on its product page. It's different for every pan, depending on what materials it's made of.

    What stovetops are they compatible with?

    Our cast iron cookware will work with all types of stovetops, including induction.

    What kind of utensils can I use on them?

    This cast iron cookware is safe to use with all utensils, including metal. However, if you penetrate the seasoning while cutting in your pan, it may result in rusting, and you may need to re-season your cookware using the methods outlined on the use & care page.

    Is my cast iron cookware pre-seasoned and ready to use?

    While your cookware has been pre-seasoned and is ready to use, you will need to periodically re-season it to maintain its stick-resistant and rust-proof finish. Please refer to the re-seasoning steps on our Use & Care page for more information.

    Cooking

    Do I need to season my cookware before I start using them?

    No, you don't need to. It's good to go.

    How do I tell if the pan is hot enough to start cooking?

    You'll get the hang of it as you cook more with your cookware, but we recommend starting with low to medium heat at first and keeping an eye on your food as it cooks.

    How can I make sure my stainless steel cookware does not stick?

    To fry on stainless steel without sticking, you need to get it hot enough (but not too hot!) before adding your oil. Here's how it's done.

    Heat the pan for a bit and dash โ…› teaspoon of water onto the cooking surface. Check for the following:

    • Water bubbles and steams โ€” youโ€™re getting close!
    • Water sizzles while tiny beads dance across the surface of the pan โ€” getting closer.
    • One or two big beads form immediately upon dropping them onto the pan. Bingo! ๐ŸŽ‰

    If the pan is too hot, your water will break up into many medium beads that glide across the pan surface. If this happens, remove the pan from heat for a few seconds before trying again.

    Once youโ€™ve hit the sweet spot, dry the pan with a dish towel and add oil. After a few seconds, add your food. It should stick less.

    Cleaning

    Can I use steel wool to clean my cookware?

    Steel wool is fine on stainless steel cookware, but never use it on nonstick cookware.

    Should I clean my pan right after I finish cooking?

    Allow your cookware to cool naturally before dunking it in cold water. Because metal naturally expands and contracts when heated or cooled, avoiding drastic temperature changes can reduce warping.

    What are the brown spots on my stainless steel cookware? How can I remove them?

    Brown spots are most often stains caused by burnt food. We recommend a stainless steel cleaner such as Barkeeper's Friend to clean your stainless steel cookware.

    Why are there some white spots on my cookware? Can I still use them?

    White spots are usually caused by calcium from your local water supply. They are harmless, but you can clean them using a stainless steel cleaning solution, or by boiling a solution of three parts water to one part vinegar, letting it cool, and then cleaning it as you normally would.

    Warranty & Returns

    Can I return or exchange an item I am not happy with that Iโ€™ve purchased from au.meyer.com?

    Each range of goods provided by Meyer is subject to specific warranty terms, limitations and exclusions:

      • That are supplied with the goods; and
      • That are available from Meyer upon request.

    For more information about our product warranties, please visit our warranty terms page.

    Meyer will replace any goods that arrive at their destination faulty or damaged. Notification of faulty or damaged products must be received by Meyerโ€™s Customer Service Department within 48 hours of the package being received. Under these circumstances, Meyer will provide instructions on how to return goods in an appropriate manner. These details can be obtained by contacting our Customer Service Department.

    Meyer will replace any undamaged item within 30 days of purchase so long as the product is returned in its original condition including unopened and unmarked packaging, and accompanied by proof of purchase in the form of an original tax invoice/receipt and/or packing slip.

    Any products returned to Meyer are at the customer's own cost and risk.

    Can I return or exchange an item I am not happy with that Iโ€™ve purchased elsewhere?

    If you have a warranty issue, please contact our Customer Service Department.

    For change of mind contact the retailer whom you purchased from for their specific returns policies.

    What information do you require for the refund?

    The goods in their original condition including unmarked packaging, and accompanied by proof of purchase in the form of the original tax invoice/receipt.

    If I return an item to Meyer, will I get reimbursed for shipping costs?

    No, shipping costs will not be refunded.

    How long will it take to get my refund after the goods have been sent?

    A refund takes 30 days and will be paid back to your original payment method.

    How do I find warranty information for a product that is no longer shown on the website?

    If a product is no longer available, please contact our Customer Service Department.

    I have a problem with my cookware. How do I have it assessed?

    We are sorry to hear you have a problem. Please contact our Customer Service Department and select "Product Issue/Warranty".