Please allow 10 business days after receiving your order confirmation before contacting us regarding your order. We also recommend downloading the Australia Post tracking app to your phone for up to date information about your parcels.
Please note our time frames vary to ensure we can pick & pack with accuracy.
Information on Australia Post delivery times, tracking and service disruptions can be viewed on their website service updates page here.
Which carrier partners with au.meyer.com?
We use Australia Post.
How much does shipping cost on au.meyer.com?
Standard shipping
$9.95 flat rate (Australia-wide) or free for orders of $100 or more.
Express shipping
$24.95 flat rate (Australia-wide).
Can I track my order?
Yes. At the point in time our warehouse team despatch your parcel you will be emailed a unique tracking code and link to the Australia Post eParcel portal.
Do you send products to overseas addresses?
No. At the present time we cannot send items outside of Australia.
Do you mail products to PO Box addresses?
Yes.
How will I know if you have got my order?
You will receive a confirmation email, right after you make an order on our website.
How will I know if my order has been dispatched?
You will receive a dispatch email and invoice, when your order is dispatched from our warehouse.
What if I made a mistake and want to change my order?
You can request to cancel your order provided the order has not yet been shipped.
To cancel an order please contact our Customer Service Team using our enquiry form and request a cancellation. Please include your order number.
Our business hours are Monday to Friday 9am to 5pm (AEST), excluding public holidays.
Please remember, we strive to get your order out of our distribution centre within 12-48 hours of you placing your order.
What if I have received a damaged product or the wrong item?
Contact our Customer Service Team using our enquiry form who will discuss the quickest way to get your problem resolved.
If I return an item to au.meyer.com, will I get reimbursed for shipping costs?
No, you’re shipping costs will not be refunded.